AVG offers free license and another false positive
Just as I was writing this post with positive news for AVG users, I was notified about this article at the Register that mentions that AVG is now also detecting non-existing viruses in Adobe Flash:
AVG, the popular anti-virus package, has falsely identified Adobe Flash as potentially malicious. The snafu comes just days after AVG slapped a bogus Trojan warning on a core Windows component.
Users on AVG forums complained on Friday that Adobe Flash was detected by AVG’s scanner as malicious, following a recent update.
This has now been fixed, so at least AVG is responding quickly to false positives. There is more good news for users that were affected by the user32.dll false positive disaster earlier this week: AVG is offering you a free license for their free commercial product. Since their website is not reporting this news, I’ll quote the entire press release:
As a follow-up to the rapid distribution of recovery instructions and repair CDs, AVG Technologies is offering all affected users a free license or license extension as follows:
— For affected users of commercial AVG 7.5 products, a one-year license for the equivalent AVG 8.0 product
— For affected users of commercial AVG 8.0 products, a free license extension for one year
— For affected users of AVG Free products, a free one-year license for AVG Anti-Virus 8.0
Beginning the week of November 24th, 2008, AVG Technologies will contact affected customers and advise them on how they may obtain their complimentary license or license extension.
AVG Technologies apologizes again for the inconvenience caused to our customers and wishes to assure our users worldwide that the company is actively putting new processes in place to avoid similar occurrences in the future.
The main difference between the free and commercial version is that you get support, a browser add-on that scans for malicious websites and IM protection. A full description of all features can be found here.

So, if you still trust AVG, you can now get a slightly better version for free. This sounds good, but I wonder how this will be distributed. As AVG tells it, they will contact affected customers; how do they know what users were affected? Free users don’t have support, so presumably they didn’t contact AVG about this issue. I’ll keep an eye out for new press releases detailing how they will follow up on this.

November 26th, 2008 at 11:51 am
hi,I am in the USA…am low on the techie totem,so need your advice.
Last week upon starting my computer,it would remain on blue screen with text saying “windows starting up”…I would turn it off at power strip over and over until eventually it would actually open to Welcome proceeding to open as it should so I could click on my IE icon which is actually my email inbox…
I uploaded the free personal use AVG anti-virus program 2 days ago and keep getting their pop-up message telling me windows and IE are infected by the Trojan Horse Generic 12LCX virus…then it asks if want to remove,so I clicked yes,and then it asks “Force remove?” which will possibly cause your computer to crash….so,WTF?…
should I dump this AVG and try AVAST?…
Thanks!…cheers,gayle
February 5th, 2009 at 5:59 pm
hey, avg detected a windows user32.dll virus and ruined my new laptop. once i reinstall windows on it, will they give me a free license to the full version, and if so, how do i get it
February 6th, 2009 at 1:59 pm
i lost the use of my computers due to the dll.32 issue and i switched to aviral for my virus protection.
February 16th, 2009 at 11:08 pm
I was re-installing my Windows XP Pro SP2 last night on a laptop for a client, as well as my own personal desktop computer and as soon as I installed the latest version of AVG it began deleting all kinds of the Windows system files and rendered both computers USELESS. After re-installing three times I finally made the conneciton and on the fourth re-install I didn’t install the damn AVG; I installed Avast instead and then had NO PROBLEMS at all. In addition to messing up the Windows it also deleted critical files for Mozilla Firefox and rendered that unuseable as well!
Seems to me they have more issues with false positives that need to be worked out!
March 22nd, 2009 at 10:11 pm
I too have had similar problems . After instal of AVg 8.5 all I am getting to is the splash screen. Started in safe mode and did a system restore to two days previous …
Still not working !!! So much for free ….
It always costs one way or another .. Guesss i’ll go back to Avast
Never had a problem with them !!
May 4th, 2009 at 4:39 am
Hver gang jeg starter pc, så kommer det opp et vindu på skrivebordet. Husker ikke helt hva som står der, men det er noe om run32dll fil og at kan ikke finne (eller var det åpne)
denne modulen. Og så må jeg trykke OK for å få bort vinduet. Dette skjer hver eneste gang og har vært der en god stund, men jeg har aldri skjønt hva det kom av. Jeg vet jeg skrev av hele greia, men finner jo ikke lappen nå. Hva gjør jeg med dette nå da? Bare sånn at jeg får med meg alt.